At this point, can guests change the check-in or check-out date? Will the original room rate remain the same? If payment has already been made, how will it be handled?
The possibility of making changes depends on the booking conditions, room availability and the policy applied to the new stay dates. Therefore, instead of rushing to cancel the room and book again, guests should first review the current booking and contact the hotel or the booking channel early to find a suitable solution.
1. Check the Booking Before Requesting a Date Change

Before contacting the hotel, guests should reopen the booking confirmation and check several details:
Check-in and check-out dates.
Room category booked.
Number of rooms and number of guests.
Change or cancellation conditions.
Deposit or payment status.
Booking channel used.
This step helps guests identify exactly what they want to change.
For example, moving the entire stay from October 10 - 12 to October 11 - 13 is different from keeping the check-in date as October 10 but adding one more night. Similarly, shortening the stay may be handled differently from moving the entire booking to new dates.

2. Decide the New Stay Dates Before Contacting the Hotel

Instead of simply saying, “I want to change my schedule,” guests should prepare the new check-in and check-out dates in advance.
For example:
Current booking: October 10 - 12
Requested change: October 11 - 13
Or:
Current booking: October 10 - 12
New request: Keep the check-in date as October 10 and extend the stay until October 13.
The more specific the information, the easier it is for the hotel to check room availability and related conditions.
If the new dates are not yet certain, guests should also explain this clearly to receive proper guidance instead of making several changes repeatedly.

3. Contact the Correct Booking Channel

The handling process may differ depending on the channel used to make the booking.
If the room was booked directly with the hotel, guests should contact the department that received the booking and provide the booker’s name, current stay dates and the desired new dates.
If the room was booked through an online platform or third-party agent, the change request may need to follow that channel’s own process. The hotel may not always be able to directly modify the conditions of a booking created by a third party.
Therefore, guests should check the email, message or booking confirmation to identify where the booking was made before requesting a change.

4. Will the Original Room Rate Remain the Same After Changing Dates?

Guests should not automatically assume that the old rate will continue to apply after changing the stay dates.
Room rates may vary depending on timing, availability, day of the week, travel season, promotions or conditions of each booking package.
For example, the original booking may apply to weekdays, while the new dates fall on a weekend or a period with higher accommodation demand. In that case, the rate and included benefits may be different.
Therefore, when requesting a date change, guests should check three details at the same time:
Room availability - new rate - applicable benefits and conditions.
A complete comparison helps guests understand exactly how the new booking differs from the original one.

5. Is the Booked Room Category Still Available on the New Dates?

This is also something guests should check before canceling the current booking.
A room category that is available on the original dates may not necessarily be available on the new dates, especially on weekends, public holidays or during periods when the hotel has many group bookings.
If the original room category is no longer available, guests can ask the hotel about other available options at that time.
For this reason, guests should not cancel the current booking before the new accommodation option has been confirmed.
If guests cancel first and only check the new dates afterward, they may find that the desired room category is already sold out or that the new booking conditions are no longer suitable.

6. What If Guests Want to Extend or Shorten the Stay?

Changing the schedule does not always mean moving the entire booking to different dates.
When Guests Want to Extend the Stay
If work takes longer than expected and guests need to stay one or several more nights, they should contact the hotel early to check room availability.
In addition to asking whether rooms are available, guests should confirm whether they can continue staying in the same room category or need to move rooms, and check the rate applied to the additional nights.
When Guests Want to Check Out Earlier
If work finishes early and guests want to shorten the stay, they should check the booking’s change or cancellation conditions.
Not using the remaining booked nights does not mean those nights are automatically canceled without related conditions. The handling will depend on the booking that was previously confirmed.

7. If a Deposit or Payment Has Been Made, Can the Dates Be Changed?

Having paid a deposit or made payment does not mean the booking can definitely be changed free of charge. However, it also does not mean guests cannot make any changes at all.
In this case, the booking conditions, time of request, room availability on the new dates and current applicable rates need to be checked.
If there is a difference between the old and new bookings, the hotel or booking channel will provide information on how it will be handled according to the applicable conditions.
Therefore, guests should ask clearly how the amount already paid will be handled before confirming the change.

8. After Changing Dates, Check the New Booking Confirmation

This is a small but very important step.
After the change request has been accepted, guests should check the new confirmation, including:
Check-in and check-out dates.
Room category.
Number of rooms and number of guests.
Applicable rate and benefits.
Deposit or payment status.
Conditions related to the new booking.
If the change was discussed over the phone, guests should still have the information confirmed again for easier checking before arrival.
Only when the new details have been clearly confirmed is the schedule change truly complete.

5-Step Process When Guests Want to Change Hotel Stay Dates

If the itinerary changes unexpectedly, guests can follow these 5 steps:
Step 1: Check the current booking and change conditions.
Step 2: Decide the new check-in and check-out dates.
Step 3: Contact the hotel or the correct booking channel.
Step 4: Check room availability, rates and conditions for the new dates.
Step 5: Receive and review the updated booking confirmation after the change.
One important principle to remember: do not rush to cancel the old booking before the new option has been confirmed.

What Should Guests Do If They Want to Change Stay Dates at Tien Loc Palace?

If guests have booked directly with Tien Loc Palace but their travel schedule to Phu Ly changes, they should contact the hotel early and provide the name on the booking, the current check-in and check-out dates, and the new desired stay dates. The hotel will check room availability and applicable information at the time of the request.
If the room was booked through an online platform or third-party agent, guests should check the change process on the same channel used to make the booking in order to handle it properly.
After completing the change, guests should remember to recheck the stay dates, room category, rate, benefits and payment status on the new confirmation.
When the Schedule Changes, the Booking Should Be Updated Too
A business trip may be extended. A family plan may move to the following weekend. The arrival date in Phu Ly may sometimes change at the last minute. These are all normal situations when preparing for a trip.
What matters is handling the booking early, checking the conditions before canceling, and considering the change complete only when the new information has been confirmed.
If guests’ travel schedule to Phu Ly changes after booking directly with Tien Loc Palace, they should inform the hotel early so room availability and suitable options for the new stay dates can be checked. Proactively updating the booking helps guests rearrange the journey more easily without missing important information.