These are all needs that guests can share with Tien Loc Palace from the time of booking. However, unlike confirmed stay dates or room categories, the arrangement of a specific room location still depends on actual room availability.
Therefore, if guests have a particular preference, they should inform the hotel early and let the hotel know which request is most important to them.
Can Guests Send Room Location Requests When Booking at Tien Loc Palace?

Yes. When making a booking, guests can share preferences such as:
Rooms located close to one another.
Rooms arranged on the same floor.
Preference for rooms on higher floors.
Preference for a less noisy location.
Bed type suitable for the stay.
Special notes when traveling with young children or elderly guests.
This information helps the hotel better understand guests’ needs before arranging rooms.
However, sending a request does not mean that the request is guaranteed to be fulfilled. The possibility of arrangement depends on the room category booked, the number of available rooms and the actual room situation during the stay.

Can Families or Groups Request Rooms Close to One Another?

For families and larger groups, this is one of the most common needs.
For example, a family of 6 booking 3 rooms often hopes the rooms can be close to one another or on the same floor for easier movement, childcare or support for elderly family members. Similarly, business groups may also want to stay in the same area for easier communication during the stay.
If guests have this need, they should inform the hotel when booking:
“My family needs 3 rooms and would like the rooms to be arranged close to one another if room availability allows.”
Sharing this early gives the hotel more information when checking room arrangement options. If guests wait until check-in to make the request, choices may be more limited because some rooms may already have been arranged for other guests.

Can Guests Request a Higher-Floor Room at Tien Loc Palace?

Tien Loc Palace has 19 floors, so some guests may prefer rooms on higher floors during their stay.
Guests can absolutely share this preference from the time of booking so the hotel can note it and check whether it is possible to arrange.
However, the actual floor assigned also depends on the room category booked and the room situation at that time. Therefore, instead of assuming a specific floor can be chosen, guests should phrase the request as:
“I would like to prioritize a room on a higher floor if a suitable room is available.”
This helps the hotel understand the need correctly and check a suitable option for the booking.

How Should Guests Request a Less Noisy Room?

Some guests need rest after a long working day, elderly guests, families with young children or long-stay guests often care about how quiet the room location is.
In this case, guests can inform the hotel:
“I am quite sensitive to noise. Please prioritize a quieter room location if possible.”
Guests should use wording such as “prioritize a less noisy location” instead of requesting an “absolutely quiet room,” because sound in a hotel environment can be affected by many factors during operation and guest stays.
Sharing this need from the beginning gives the hotel a clearer basis to check a more suitable option.

Can Guests Request a Higher Floor, Nearby Rooms and a Quieter Location at the Same Time?

Guests can send multiple requests within the same booking. However, when there are several preferences, it is best to let the hotel know the order of priority.
For example, a family booking 3 rooms may have three preferences:
Priority 1: Three rooms located close to one another.
Priority 2: If possible, arrange rooms on a higher floor.
Priority 3: Prioritize a less noisy area.
This order is very useful when the hotel has to choose between different arrangements.
For instance, at a certain time, higher-floor rooms may be available but the three rooms are not close to one another. Meanwhile, another floor may allow the whole family to stay in the same area. If the hotel knows that staying close together is more important than a higher floor, it can better understand guests’ expectations when checking options.
If guests have multiple requests, they should let the hotel know what matters most to them.

When Should Special Room Requests Be Sent?

The best time is when making the booking.
Early communication is especially useful when guests:
Book multiple rooms at the same time.
Travel on weekends or during peak periods.
Travel with young children or elderly guests.
Have specific room location requests.
Plan to stay for several days.
If the booking has already been created and a new need arises later, guests can still contact the hotel to add the request. However, the possibility of fulfilling it will depend on room availability at the time the hotel checks.

Does “Request Noted” Mean It Is Guaranteed?

This is something guests should keep in mind when making special room requests.
“Request noted” means the hotel is aware of the guest’s preference and has the information to consider when arranging rooms.
Meanwhile, “confirmed” means that a specific request has been confirmed as part of the booking.
These two statuses should not be understood as the same.
A request noted on the booking does not mean that a specific room location has been guaranteed.
If a request is especially important for the trip, guests should ask clearly about the possibility of fulfillment instead of assuming the request is guaranteed after it has been sent.

Should Guests Remind the Hotel Again on Check-In Day?

Guests can briefly remind the front desk when completing check-in.
For example:
“My booking has a note requesting 3 rooms close to one another. Could you please help me check?”
If the request is very important, especially for groups needing multiple rooms, guests can also check with the hotel again before arrival.
There is no need to contact the hotel repeatedly. What matters is making sure the hotel has the correct information about the guest’s needs.

Three Common Situations When Booking at Tien Loc Palace

Families booking multiple rooms: Guests should prioritize informing the hotel about the need for rooms close to one another or on the same floor, especially when traveling with young children or elderly family members.
Business guests: If rest is needed before the next day’s work schedule, guests can request priority for a less noisy room location.
Long-stay guests: Requests that directly affect daily routines should be discussed from the beginning so the hotel can check a suitable option for the stay duration.
Each trip has different priorities. Therefore, instead of simply saying “please give me a nice room,” describing the specific need will make the communication much clearer.

Share What Guests Need from the Time of Booking

Before completing a booking at Tien Loc Palace, guests can quickly check: Stay dates - number of guests - number of rooms - room category - room location requests - order of priority.
If there is a special request, one useful question is: “Has this request been noted, or can it be confirmed?”
This helps guests clearly understand the booking status and avoid confusing a submitted preference with a confirmed arrangement.
If guests need rooms close to one another, want to prioritize a higher floor or have a specific room location request at Tien Loc Palace, they should share it when making the booking. Especially when there are multiple preferences, please let us know what matters most so our team can check suitable options based on actual room availability.